FAQs
The accordion of common questions.
Where this appears: The FAQ accordion on the home page and the FAQ tab on every non-Schengen visa page.
| Question | Answer | Actions |
|---|---|---|
| How long does it take to get my visa? | Most e-visas are approved within 24-72 hours. Standard and Schengen visas take longer depending on the embassy - the estimated time is shown before you pay. | |
| What happens if my application is rejected? | If an eligible application is rejected due to an error on our side, we refund you in full under our money-back guarantee. We also review the reason and advise on re-applying. | |
| Can I extend my visa after it is issued? | Extensions depend on the destination country's rules. Our experts can advise on eligibility and, where available, help you file an extension. | |
| Which documents do I need to upload? | Typically a valid passport and a passport-style photo. Some visas also need a travel itinerary, proof of accommodation or proof of funds - you will see the exact list for your visa. | |
| Is my payment and data secure? | Yes. Payments are processed by Stripe over 256-bit SSL encryption and your data is handled in line with GDPR. We never store card details. | |
| Do you offer a fast-track option? | For many destinations you can add priority processing and a fast-track appointment at checkout for an additional fee. |
6 records · content last saved 10 Sept 2026, 07:22